Refund policy
We want you to be happy with your order. If you're not satisfied, you may return your item(s) within 14 days of delivery, subject to the conditions below.
How returns work
- A return must be requested and the item sent back to us before any refund is issued. We do not offer refunds without the item being returned.
- To start a return, contact us at emanvintageshop@gmail.com with your order number.
- Items must be unworn, unwashed, and in the same condition you received them, with any original tags/packaging where applicable.
- We reserve the right to refuse a refund if the item shows signs of wear, washing, or damage not present at the time of delivery.
Mystery items
Mystery Box items are randomly selected by us. Due to their unique nature, the specific design, colour, or pattern received cannot be chosen or guaranteed in advance. This does not affect your standard 14-day right to return under UK consumer law.
Return shipping costs
- Return shipping is the customer's responsibility in all cases, except where the item is faulty, damaged, or we sent the wrong item, in which case we cover the return cost.
- We recommend using a tracked shipping method, as we cannot issue a refund for items lost in transit back to us.
Refunds
- Once we receive and inspect your return, we'll notify you of the approval status.
- Approved refunds are issued to your original payment method within 14 days of us receiving the returned item.
- Original shipping costs are non-refundable, except where the return is due to our error.
Faulty or incorrect items
If you receive a faulty item or the wrong item, contact us within 48 hours of delivery with photos, and we'll arrange a free return and full refund or replacement.
Contact
Questions about your return? Email us at emanvintageshop@gmail.com we're happy to help.